Book direct. Get the best rate.

Terms & Conditions

1. Scope

1.1 The guarantee applies only to bookings made through the official Hotel City Inn Basel website or via the booking engine integrated into the website.
1.2 The lower-priced offer must match your booking exactly:

●  the same hotel and travel dates (arrival and departure),
●  the same room category and number of guests,
●  the same meal plan (e.g. with or without breakfast),
●  the same cancellation and payment conditions (e.g. flexible or non-refundable, payment in advance or at the hotel).

1.3 We compare total prices including VAT and all mandatory charges included in the room rate. City tax or tourist tax is excluded if it is charged equally across all booking channels. Price differences resulting solely from currency exchange rates are not taken into account.

2. Requirements

2.1 The lower-priced offer must be publicly available, displayed in the same currency and immediately bookable, both at the time you submit your claim and when we verify it.
2.2 The following offers are excluded:

●  rates only available after login, registration or membership (e.g. member, loyalty or app rates available to closed user groups),
●  package offers including flights, rental cars or other services,
●  corporate, association, group and trade fair rates, as well as travel agent rates,
●  opaque offers where the hotel name is only disclosed after booking,
●  auctions, vouchers, discount codes, cashback and bonus programmes,
●  rates that are clearly incorrect or result from a technical error.

2.3 You must submit your claim within 24 hours of making your booking and no later than 72 hours before arrival.

3. Guarantee

3.1 If we confirm the lower-priced offer, we will adjust the rate of your existing booking accordingly.
3.2 If you have already paid, we will refund the difference to your original payment method. If payment is due at the hotel, the difference will be deducted at check-out.
3.3 The Best Price Guarantee may only be claimed once per booking.

4. Verification and Reservation of Rights

4.1 We will review your claim and usually respond within two business days.
4.2 If the offer cannot be verified or booked at the time of our review, we may decline the price adjustment. We also reserve the right to amend the terms of the Best Price Guarantee for future bookings. Any existing booking will remain unaffected.

How to Claim the Best Price Guarantee

1. Book direct through our website and make a note of your booking number.
2. Save evidence of the lower-priced offer. Take a screenshot showing the website or provider, date and time, travel dates, room category, meal plan, cancellation conditions and total price. Please also copy the direct link to the offer.
3. Submit your claim within 24 hours of making your booking by emailing duty.manager@hoteleuler.ch or using our contact form. Please include:

●  your booking number and name,
●  the screenshot and link to the lower-priced offer,
●  the total price you found.

4. We will review your claim and usually respond within two business days.
5. Your rate will be adjusted. You will receive an updated booking confirmation showing the new rate.